Sustainability in Ecosteryl’s services

Service quality and human contact are essential when purchasing an industrial machine. Given the investment made and the expectations in terms of performance, it is important to rely on quality contacts at every stage of the realization and evolution of your medical waste treatment project. It’s fundamental to be reassured, advised, helped and accompanied in such an endeavor. This is clearly the approach adopted by Ecosteryl, through the commitment of its different teams (sales, administrative or technical). Whether it involves accurately assessing needs, proposing the best technological solution, training the operators or optimizing the production of the machine, Ecosteryl has all the qualified and accessible human resources available internally. Objective: to build and maintain a long-lasting relationship with the client, considered as a real partner.

(Re)known for their robustness and long lifespan, Ecosteryl machines are designed and manufactured to disinfect medical waste over (very) many years. Equipping oneself with such technology also means committing to a long-term relationship with the manufacturer. That is why Ecosteryl takes special care in the quality of the services surrounding the purchase of a machine. Thanks in particular to the quality of its internal teams, composed of women and men, all dedicated to serving the end customer.

Ecosteryl’s first strength lies in a team of about ten collaborators specialized in medical waste treatment across the globe. Any potential customer interested in the technology proposed by Ecosteryl will be put in contact with a collaborator who knows the market or the geographic area in which the prospect operates medical waste. He or she will first, of course, start by listening to the potential customer: What is his context? What is his market? What are his/her needs? What quantities of medical waste do they plan to treat? What are the specificities of the waste in this area? What are the regulations in force? Etc.

The objective being to propose the technological solution (Ecosteryl 75+, Ecosteryl 125, Ecosteryl 250, Ecosteryl 500, R-Steryl) best suited to the needs.

Ecosteryl’s project manager helps the prospect carry out a cost analysis. They study together the possible technical configurations to host the future machine. Ecosteryl’s project manager can also gather information to study the possible financial aids or other subsidies that could be available for the purchase of an ecological medical waste treatment machine.If needed, Ecosteryl’s project manager will refer to the Research & Development department or even to Ecosteryl’s technical service to provide additional information or details according to the situations presented.

The final goal being to give the prospect as many elements and answers as possible to help him make a just and thoughtful decision when investing.

Once the machine is sold and operational, Ecosteryl’s project manager will of course stay in contact with the client to follow the progress and respond, if needed, to the questions or specific requests.Clients typically begin with the purchase of a first machine, but if they are delighted and their business is thriving, they may call on Ecosteryl again.The situation may, for example, be reassessed in case of new needs or major changes in his medical waste treatment activity (relocation, expansion, new markets, etc.). The salespeople all maintain very close ties with their respective clients.

We don’t always appreciate the value of human contact, yet “the relationship will last over 10 years — so it’s important to choose with whom you want to collaborate.” Ecosteryl always offers a visit to its plant (manufacturing and assembling of the machines) so that potential clients can immerse themselves in the seriousness and service of the teams, and the atmosphere.

Buying an industrial machine usually comes with a whole series of important administrative procedures: contract management, invoicing, legal and regulatory compliance, certifications, budget, financing, logistics, insurance, etc. At this crucial stage of the process, Ecosteryl’s administrative service is also present to ensure together the administrative follow-up and guarantee the success of the transaction.

Once the purchase of the machine is finalized, Ecosteryl’s after-sales service takes over to handle the installation, the technical support training, either remotely or on-site. Here too, Ecosteryl has a team of qualified and experienced experts and technicians, ready to travel to all corners of the world to guarantee the perfect installation of the machine and its optimal performance.

The machine ordered, ready and tested in our assembly hall in Mons, will first be disassembled and carefully prepared for transport (by truck or ship).

The machine ordered, ready and tested in our assembly hall in Mons, will first be disassembled and carefully prepared for transport (by truck or ship). Once delivered to the proper destination, the machine will be installed, tested, and commissioned by our technicians. They will then train the operators in its use and maintenance. They will carefully check the first disinfection productions of medical waste and make the necessary adjustments to optimize the machine’s output. Thanks to their expertise, Ecosteryl’s technical experts will be able to best configure the machine, according to general production conditions and local specificities of the medical waste to be processed.

Once the machine is operational and in production, Ecosteryl’s after-sales experts remain accessible and available (email, WhatsApp…). Responsive, they can quickly answer the client’s questions or help remotely to resolve situations related to machine production.Note that in cases of force majeure or if the issue cannot be resolved remotely, Ecosteryl’s technicians will travel on-site to intervene within reasonable timeframes and ensure the proper functioning of the machine(s).

The after-sales service of Ecosteryl also has a stock of spare parts, which can be sent to the client as quickly as possible.

In conclusion, service quality and human contact play an essential role in the success of acquiring an industrial machine. Beyond the technical specifications and equipment performance, it is the relationship of trust and personalized support that truly makes the difference.

Ecosteryl understands this well, and presents itself as a listening partner, capable of understanding the specific needs of its clients, advising them effectively, and supporting them throughout the use of the machine.

Sustainability is not only about machines — it’s also about the client relationship. This is the very goal of the privileged customer relationships Ecosteryl promotes.

Would you like to start a relationship with Ecosteryl? Send us an email at sales@ecosteryl.com